Package shipping

As a general rule, packages are shipped within 72 hours of receipt of payment, through the FLR company, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal costs. If your order exceeds the cost of € 35 with taxes included, shipping will be free. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will apply to each individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all items.

Package return

Food products have, in principle, a right of return of 14 calendar days if they are purchased through the internet. This is the usual period for any product purchased in electronic stores, however, in certain cases the return of a food product is not possible.

To return any item from our online store, contact us at pedidos@cafetechocolate.es or on the phones: 687 190 910 - 987 003 000.

Below we inform you how to proceed in each case:

1. Product damaged during shipping: Upon receipt of the product, you should check it well. If you find that it has been damaged during shipping, you must contact us immediately through our contact channels or by calling the numbers 687 190 910 - 987 003 000 where we will indicate how to proceed.

2. Incorrect product: In the event that we have made a mistake in sending the product, you should contact us immediately through our contact channels or by calling the numbers 687 190 910 - 987 003 000 where we will indicate the way to proceed.